Matt Taillon

Matt has been a team member at Wells Fargo for almost 20 years. For the last 15 years, he has been at the intersection of learning & technology. He have focused the majority of his time on consulting, design, development and implementation of innovative solutions for our learners and facilitators. He has developed solutions, processes and best practices for systems training and soft skills training, for new-hire curricula and performance support. Matt has worked to implement innovative solutions in the areas of mobile and social learning and is currently working on AR/VR and AI proof of concept efforts.

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Yuan-Ting Chiu

Yuan-Ting is a Senior eLearning designer with the Instructional Design Strategy and Innovation team at Wells Fargo.
Her passion is to keep learning and innovating in a way that benefits people. Find the new way to solve and provide the solution for the existing issue. With comprehensive experiences of Healthcare, Technology, and Financial background, she promotes knowledge to transfer into an organizational change by creating learning-centered environments utilizing e-learning, instructional technology, instructional design models and adult learning theory.
She is a certified Association for Talent Development (ATD) master instructional designer, with a Master Degree of Interactive Telecommunication from New York University and a Masters Degree of Medical Informatics from Taipei Medical University. She is also a certified leader from Cornell University of Leadership Essentials Program.

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UX: Embrace User’s Feelings to Drive a Successful Design

The key to successfully engaging user experience is to know and understand your user’s feelings. We are often taught to not discuss or show emotion in order to act like a mature adult, especially in work environments.

A big part of user experience is about understanding a person’s emotions and attitudes. We can leverage these feelings to design an authentic product outcome to be more practical, experiential, effective, meaningful and valuable. We can allow the user to have more product ownership and use their understanding to transform their behaviors.

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