Artificial Intelligence is transforming how we communicate, make decisions, and collaborate at work. Yet even as technology grows more capable, success in today’s workplace still depends on the uniquely human skills that machines can’t replicate—empathy, integrity, sincerity, judgment, and authenticity.

In this highly interactive session, participants explore how these human-centered skills strengthen communication, build trust, and improve collaboration across digital and in-person settings. Through engaging discussions, real-world micro-cases, and group reflection, learners will discover how to apply the TRACI framework: Trust, Respect, Awareness, Curiosity, and Integrity to ensure that every interaction, message, and decision reflects both professionalism and humanity.

This workshop blends practical tools with relatable conversation, reminding us that while AI can accelerate efficiency, tech will always need a human touch.

•  Recognize the limitations of AI-driven communication and the continuing importance of human-centered soft skills in workplace collaboration.
•  Apply empathy to de-escalate tension, improve understanding, and create psychological safety in conversations.
•  Demonstrate integrity and sound judgment when facing everyday ethical decisions or communication challenges.
•  Identify and model sincerity and authenticity in written and verbal communication to build trust and credibility.
•  Use the TRACI framework (Trust, Respect, Awareness, Curiosity, Integrity) to guide clear, compassionate, and values-based interactions.
•  Commit to one personal action that strengthens human connection and collaboration in their daily work.