Claudio Guz

Claudio is an expert in organizational transformation, game-based learning, and change management, with over 20 years of experience in the telecommunications industry. His background includes degrees in Systems Information and Master’s degrees in Organizational and Cognitive Psychology. He previously served as the Regional Consulting Director at Amdocs, leading projects across Europe, the US, and Latin America in billing, CRM, and customer experience.

Today, he leads Emoción en Juego SRL, Points of You Latam, and Accelium Latam. At Points of You, the mission is to empower individuals and teams to foster personal growth, emotional awareness, and creative development through visual tools and metaphors. Their vision is to create a world where dialogue, trust, and openness drive transformation.

Accelium, on the other hand, uses digital games to develop cognitive skills like problem-solving, decision-making, and strategic thinking. Their vision is to build a future where people and organizations can adapt, learn, and thrive through playful methodologies.

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Agile & Digital Mindset, Games, and Emotions

In today’s rapidly changing world, organizations are turning to gamification as a tool for driving transformation. But what if the key to successful gamification lies at the intersection of Game-Based Learning, Agile Mindset, Digital Mindset, and emotional intelligence?

In this session, you will dive into how these four domains interact to shape the future of organizations. By connecting game dynamics to modern business philosophies, you will discover how to foster innovation, adaptability, and emotional resilience in your teams.

Learning Outcomes:

• Understand the Power of Game-Based Learning: Explore how game mechanics foster learning, adaptability, and creativity, and how to apply these principles to organizational challenges
• Integrate Agile and Digital Mindsets: Gain insights into how to align Agile principles with digital transformation efforts, focusing on short cycles, continuous improvement, and dynamic business processes
• Harness Emotional Intelligence: Recognize and manage emotional responses (such as resistance, anxiety, and motivation) that emerge during gamification initiatives, enabling smoother transitions and higher employee engagement
• Facilitate Collaborative and Competitive Environments: Discover how to balance cooperation and competition within teams, driving high performance while nurturing a culture of support and trust
• Apply Tangible Gamification Strategies: Walk away with specific, actionable techniques for implementing gamification in your organization, including how to design impactful feedback loops, encourage iteration, and empower individuals to lead transformation