Written by Monica Cornetti
CEO, Sententia Gamification
Let's talk Key Performance Indicators or KPIs. In its simplest form, a KPI is a type of performance measurement that helps you understand how your HR or L&D department is performing. If everything is important… nothing is important.
To be effective, a KPI must:
The trouble is, there are thousands of KPIs to choose from. If you choose the wrong one, then you are measuring something that doesn’t align with your goals. How, then, should you go about selecting the right KPIs for your program?
The best way to accomplish this is by researching and understanding the most important KPIs. This way, you’ll have a better understanding of which ones are specific to your program and which ones will be of no benefit or will not be impacted by your program.
Remember: If everything...
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