Awards and Motivation

Uncategorized Aug 24, 2018

A lot has been written about intrinsic and extrinsic motivation in popular books and articles, but scientists are not so sure such a differentiation exists. There is no part of the brain dedicated to extrinsic awards and another part that comes from within. Dopamine, for instance, is released, regardless of whether someone gives you a reward or if you are the only one aware of your accomplishment. 

Or to put it another way, the carrot and stick only work if you like carrots and fear sticks. 

If a company owner wants to “bribe” employees by incentivizing them with bonuses for performance, those bonuses are only motivating if the employee desires more money. And why would an employee want more money? Maybe to better care for their family—an intrinsic motivator; to be able to buy a nicer car—the desire for status, an intrinsic motivator; to save for retirement—the intrinsic motivation for feeling safe and secure. The extra money itself is not...

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The Reiss Motivation Profile and Gamification

Uncategorized Jun 13, 2018

Think of how much you played as a child. You exerted a tremendous amount of energy, and spent as much time as possible, playing games. Why such a commitment? Because it was fun!

Ultimately, we were motivated by "fun," though we differ in our definitions of fun. Our brains have receptors for different "pleasure" chemicals and hormones. When certain desires are satiated, we are rewarded with associated brain chemistry that signal that what we just did was enjoyable or fun. However, we each have different numbers of these receptors. For instance, a sociopath lacks receptors for oxytocin, and extreme sports are only attractive to those with ample adrenalin receptors.   

When it comes to gamification, and Learning and Development in general, we need to realize that what is fun for one person will not be fun for another person. This type of person might find this game mechanic, but that person over there will be repulsed by the same mechanic. Think of the variety of...

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The Pitfalls of Motivational Interviews

Uncategorized Feb 08, 2018

Beginning Warning

What motivates your learner? The answer is more complex and complicated than you may think, certainly more complex and more complicated than popular business books would lead you to believe. 

When it comes to assessing the motivational profile of learners, the first and biggest hurdle is Self-Hugging—yours and theirs. Remember, you assume everyone is like you, and they assume everyone is like them. Therefore, when you interview a learner, you will assume they have similar motivations as you, and you will tend to ask questions from your frame of reference. 

For them, they won’t perceive that their motivations are different from other people. If they are very different from you, they may not hear the question the way you meant it, and they will respond according to what they heard and what they assume about you. 

The cycle will continue because you will hear their response from your frame. You may assume they are saying one thing, when...

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Four Types of Gamification for Learning

With a nod to Simon Sinek’s Golden Circle, it’s important to know WHY we are gamifying a program or process before we begin to actually gamify it. If I could anticipate what he would say (at least a few years ago) about the WHY of gamification, I believe Sinek would say our WHY will determine HOW we will gamify the learning program which will determine WHAT game elements and mechanics we will apply to our program. 

I’m sure the idea that there are four types of gamification didn’t originate in my brain, but I’ve given some thought to the below categories recently, and I’d like to begin a discussion and an awareness when we engage in the gamification of learning. Also, these types are not separate and distinctive; there are grey areas in between. So be kind and generous in your replies (and let me know whom I should be attributing to below categories to). 

  1. As a Cosmetic: Here you simply add game elements, visuals, and other design...
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A Quick Look and the Long History of Learning

Uncategorized Dec 29, 2017

Roughly 10,000 years ago, humans created formalized language. Before then, they certainly communicated, but with grunts and gestures. With language, people could share important concepts with each other, warn about dangers, entertain, and preserve the tribe’s history by telling stories to the youngest generation.

Then, during the Bronze Era (roughly 3600 BC), the Sumerians and Egyptians invented written language. But it wasn’t until the invention of the printing press some 5,000 years later that writing was a practical method for distributing information; instead, writing was used as a method of recording and storing information. 

The reasons the Gutenberg Press was such a big deal is because it allowed information and knowledge to be democratized. Documents that were once protected and preserved could now be replicated and distributed relatively inexpensively. 

Before then, we relied on a few scholars and priests to tell us what had been written. This meant...

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Gamification Simplified

Uncategorized Jun 20, 2017

Gamification is the use of game elements and game-design techniques in non-game contexts. Let me break that down.

Game Elements:  Think of game elements as a toolkit for building a game. Game elements include game pieces, avatars, rules, scoring points, proceeding to the next level, receiving badges, or unlocking a reward. As you begin to gamify a system, you can and should modify the elements to target certain business objectives and to make the experience more engaging.

Game Techniques:  The aspects of games that make them fun, addicting, and challenging can’t be reduced to a list of components or step-by-step instructions. This is where game-design techniques come in. How do you decide which game elements to put where to create an overall productive gamified experience? Just like strategic leadership, managing a team, or creating a killer marketing campaign, game design is a strong mix of knowledge, skill, and luck.

Non-game Context:  The final aspect of our...

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Onboarding: A Reflection

Uncategorized Apr 24, 2017

In his seminal work describing flow, Mihály Csíkszentmihályi discusses the frustration we feel when a challenge is more difficult than our abilities, or how boring a task will be if our skills surpass the challenge. Flow, he says, comes at the balance between challenge and ability. The more skilled we are, the more we enjoy challenges.

At the beginning of a training program, skills are low. Even if we are accustomed to other learning programs, and even if this program should be beneath our skill level, the fact that it is unfamiliar territory means we will revert to the level of novice.

For instance, you probably had a similar amount of fear and tension your first day of school for grade three as you did for grade seven. By grade seven, you should have been used to going to school, but you were facing a new classroom, new teachers, new peers, and new subjects. So once again, you were a novice at school, essentially starting from the beginning.

Recently while...

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What Uber Can Teach Us About Engagement

Uncategorized Apr 03, 2017

What Uber Can Teach Us About Engagement

by Jonathan Peters, PhD


In an effort to continue the piling-on of Uber Technologies, The New York Times published an article that is critical of Uber’s use of “psychological tricks” to “manipulate” people to drive at specific times and in specific locations. Unfortunately, the article only mentions one trick beyond basic supply-and-demand business models (surges that encourage drivers to go where customers are). But that one trick is worth a look, especially as it relates to engaging learners. 

But first, an insight that an employee of The New York Times may not understand. In the gig economy, people choose when, and how much, they work. In my case, I drive occasionally for different transportation companies. In Austin, TX, we recently hosted SXSW. During an event like this, you can expect to easily make $40 an hour driving, and if you’re willing to deal with drunks, you can expect to make $70 an...

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Why Apply Gamification

gamification Dec 28, 2016

Let’s face it, gamifying a training takes a lot of extra work. It’s easy to deliver information in a lecture. Shouldn’t it be the participant’s responsibility to take our information, remember it, and apply it? After all, they are adults. Why is it our responsibility to make it fun and engaging for them?

Some Talent Development folks are satisfied throwing some points, badges, and leaderboards (PBLs) at a training and being done with it. They don’t have the time and resources to consider other mechanics, develop player personas, create narratives, and determine KPIs.

They ask why they should do all this extra work. Participants should be motivated enough by PBLs.

In truth, there are many reasons why we would not apply gamification to a training, such as time, budget, interest/importance, no support from above, and there may actually be some types of training, you can’t gamify (we’re still looking for an example - so if you have an idea,...

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Gamification Challenge: Dollarize It! - ROI vs. ROE

It’s probably no surprise to you, but investing in employees pays off.
Learning opportunities result in higher levels of employee promotion, retention, satisfaction, skills and knowledge, and this translates to better organizational performance. In fact, research shows the more a company invests toward developing employees, the higher its stock value goes the following year.

Yet demonstrating a real, bottom-line, Return on Investment (ROI) remains a continued challenge for those of us in Learning and Development fields.

As a gamification strategy designer, it is important for you to work with senior leaders to mutually identify ROI measures (beyond smiley sheets) that are linked to the organization’s key strategic objectives. Successful evaluation starts at the beginning of the planning (e.g. Sententia LV1 Strategy Design begins this process in Level 1: The Lost Lagoon), well before the learning design and delivery occurs. In fact, it should begin at the needs assessment...

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